Privacy Policy
This Privacy Policy explains how JC Group collects, uses, stores, and protects personal information. We are committed to protecting your privacy and handling personal information responsibly.
1. Scope
This policy applies to information collected through our website, email communications, proposal requests, and any other interactions where personal information is provided.
2. Information we collect
- Contact details (name, email address, telephone number)
- Company details (company name, site details, service requirements)
- Enquiry content and supporting information you provide
- Technical information (limited website usage data for performance and security)
3. How we use your information
- To respond to enquiries and proposal requests
- To provide quotes, proposals, and service-related communications
- To improve our website, services, and customer experience
- To meet legal, regulatory, and contractual obligations
4. Lawful processing and POPIA
Where applicable, we process personal information in accordance with the Protection of Personal Information Act (POPIA). By submitting information via our website or email, you consent to us using it to respond to your request and provide relevant business communication. You may withdraw consent at any time by contacting us.
5. Sharing of information
We do not sell personal information. We may share information only where necessary to deliver services, comply with legal obligations, or work with trusted service providers (e.g., email/hosting providers) under appropriate safeguards.
6. Data security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. No system is completely secure, but we continuously improve our controls.
7. Data retention
We retain personal information only for as long as needed to fulfil the purpose for which it was collected, or as required by law and business governance practices.
8. Your rights
You may request access to, correction of, or deletion of your personal information where applicable. You may also object to processing or request restrictions in certain circumstances.
9. Contact
For privacy-related queries, contact us at info@jc-group.co.za.